Instead of returning, for most items, you can contact us for a full refund if you are unhappy with your purchase. Why? Returns run counter to our emphasis on sustainability. Every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then if possible you can donate your product to a local charity or recycle it. Of course, there are common-sense exceptions to this policy including high-value items and multiples for which we will gladly refund your purchase upon return with 30 days. Just reach out to us.
Phone: (347) 903-8010 Monday-Friday 8:00 am - 8:00 pm EST/EDT
We don’t ever expect this will happen but we reserve the right to refuse a refund if we feel that the request being made is not valid, or we believe fraud to be involved.